Superior Service Commitments

Seven Superior Service Commitments

Jimerson Birr clients can expect value to be added to their business due to our superior service commitment. Our mission is to place the highest priority on client service and, as a result, to become the highest quality provider of legal services to our clients, regardless of their size or location. In order to provide the counsel our clients deserve, we endeavor to understand exactly what matters to them and what their goals are.

To ensure our firm-wide service standards are met, we have created our own set of benchmarks that we call our “Superior Service Commitments.” By employing this set of service values, we are able to provide our clients with tailored business solutions and a competitive edge.

1. Conferring Client-Defined Value

   At the outset of each engagement, we will discuss client expectations, including client business objectives, goals, timeline, staffing, budgets, and preferred means for communicating. We will use the information we gather to anticipate continuing needs of our clients. We will offer value-added services and continually seek ways to improve our clients’ businesses and our relationships with them. We will provide value to our clients above and beyond our legal work by helping them meet their goals, overcome unique challenges, and establish a new set of goals beyond those we just mutually achieved.

2. Efficient and Cost-Effective

   We commit to staffing each case or matter with professionals and client teams that are best qualified to deliver efficient and cost-effective business solutions. We employ technology and automated processes in a way that streamlines workflows to save us time and our clients’ money. We conduct early and frequent matter assessments in order to provide our clients with consistent feedback on the strengths and weaknesses of their positions, the benefits and risks associated with the preferred approach, and estimated costs associated with engagements. Jimerson Birr attorneys will manage our work in a way that makes our client expenditures predictable and affordable.

3. Accessibility

   Clients who need assistance from Jimerson Birr should not be troubled further with figuring out how to get in touch with their lawyers. Clients will always be able to reach us. Clients should never hesitate to communicate with us and can always expect prompt and professional responses from us. Our clients have the right to have their calls, emails, letters, questions, and concerns addressed promptly. At best, our accessibility is so advanced that it brushes proactivity.

4. Delivering an Experience While Delivering Results

   At Jimerson Birr, we are focused on the total client experience, and on the service that delivers that experience. As just a small part of our commitment to superior service, our attorneys will: understand our client’s business, greet our clients with a smile, return all client calls and emails within 24 hours, express empathy and commitment to our clients, under promise and over-deliver, keep their word, be proactive, promptly resolve issues as they arise, represent our clients as if they were representing themselves, know our clients on a personal level, keep our clients informed, and strive to understand the needs and expectations of our clients, with a focus on results. Once a fundamental fit is established, Jimerson Birr does whatever it takes to develop a mutual partnership with clients by setting a strategic vision geared towards providing a goal-oriented, fulfilling client experience. A Jimerson Birr branded experience leaves clients feeling accomplished, heard, informed, appreciated, and enriched. We treat every client like our best client.

5. Meaningful and Enduring Partnership

   We believe in striking a partnership with our clients. Our engagements start with creating a shared vision and mission. We make sure our client’s needs and expectations are addressed through consistent, open and honest communication throughout the life of the engagement. Through our experience, we have learned that a meaningful lawyer-client partnership requires us to: be flexible, keep an open mind, magnify strengths and support limitations, be the best communicator possible, establish a consensus on a shared vision, ensure both parties are committed and accountable, be patient, empower our clients to be a part of the solution and leverage our firm resources with those of our clients. At Jimerson Birr, we create enduring business partnerships that allow us to walk with you along the path to reaching your business objectives.

6. Exceptional Communication Based Upon Listening

   We believe effective communication to be the key to a successful lawyer-client relationship, so we listen to our clients to understand their specific concerns and objectives. We listen intently. To us, listening is the bedrock of our communication and service approach. We understand that our clients start to heal and achieve the moment they feel heard. Our listening approach is not with the intent to reply, rather it is with the intent to gain an understanding. Our methods of listening require us to process information clearly and ask pertinent questions to fully capture the details of the matter and measurements of success. We consider it our professional responsibility to listen to, and communicate effectively with, our clients in order to help them understand the relevant legal information and advice we provide. We express our legal opinions and give counsel in concise terms, always tethered to an actionable strategy that is results driven. When our strategy is called to action, we ensure our delivery is as compelling as our message. Our communication style is predicated on a healthy respect for our clients and commitment to earning their trust, confidence and loyalty. Jimerson Birr believes that our exceptional communication habits are the bridge between legal confusion and clarity for our clients. Our communication begins and thrives based upon the exceptional personal connection we develop with our clients.

7. Accountability to Goals

   With every move we make in an engagement, we require our lawyers to ask themselves: Is this decision or action geared towards obtaining the favorable outcome we identified at matters inception? To ensure we stay results driven, we simply define the intended results and maintain accountability. Instead of establishing vague expectations, we push to clearly define specific, measurable results as early as possible. We aim for our clients to establish results we can actually track. Once well-prepared and empirically measurable results are established, our lawyers maintain a commitment to implement these results through reporting and accountability meetings to ensure that the commitments made by our lawyers to our clients on specific matters are lived up to. In short, our purpose is to achieve the legal outcome our clients need, in a way that exceeds client service and value proposition expectations. We will always earn the respect of our clients and will never assume it.

Our commitment to superior service has enabled us to achieve favorable results for clients under the most contentious circumstances, both inside and outside the courtroom. Our attorneys have been recognized for their outstanding professional skills and abilities by numerous professional and trade organizations. Among the firm’s unique strengths are its corps of research analysts, extensive legal library, and cutting-edge technology focused on legal work product security and continuity. We buy into the philosophy that giving great legal service requires the right people and the right service tools. Our efficiencies make each activity and interaction matter, and our full range of services and industry-based specialties make Jimerson Birr a regional legal leader with global reach.

Our greatest assets, however, are our clients. The entire purpose of our practice is to make the lives and businesses of our clients better. What helps them, helps us.